Free Shipping On Orders Over $2499* in the US and Canada

SHIPPING AND REFUND POLICY


CONTENTS


ORDER CONFIRMATION


You will receive a confirmation e-mail immediately after placing your order. Review the delivery and payment details carefully. If anything needs to be corrected, please contact us immediately. Additional fees will be collected if shipping/billing information must be corrected after shipment, due to customer error/typo.

Please review your order confirmation for accuracy and contact us for any changes. For time sensitive matters, reach out via all forms of communication listed above until your inquiry is acknowledged.


SHIPPING


The standard shipping method for most game tables is freight. The processes for freight delivery are different than UPS/FedEx deliveries. Please familiarize yourself with the details of freight delivery below:


Order Processing & Delivery


NOTE: Lead and delivery times vary by vendor as your order will ship directly from their factory. Any time frames listed are estimates and not guaranteed.

Order Processing: Orders are processed on the same day they are received. We will relay lead-time updates via email.

Shipping Times: Most orders are shipped within 3-7 business days after processing.

Delivery Times: Once shipped, delivery typically takes 2-21 business days.

Backorders: If an item is out of stock, we will place a backorder and notify you as soon as it’s ready to ship.


FREE DELIVERY


We currently offer free curbside delivery on freight orders above $2199+* within the USA. The delivery driver will pull up to your curb. You must remove the item from the truck yourself. The driver is not required to help. He may choose to (or not) at his own discretion. We strongly recommend Lift gate Delivery and having a second pair of hands to help you.

If you are unable to remove the item from the truck, storage fees and/or return shipping fees may be incurred at your expense.


*Orders under $ 2199 will be charged a $14.95 Ground shipping rate


Curbside Lift gate Delivery: $159 per shipment

Front Door/Garage Delivery: $267 per shipment

The driver will remove the item from the truck and place it by your front door or to your garage door. It is your responsibility to then move the item inside.

Inside Delivery (Room of Choice): Contact us for a quote

With this service, the driver will remove the item from the truck and bring it inside to the specific room of your choice.

White Glove Delivery: Contact us for a quote

In addition to combining the services above, White Glove Delivery also includes professional installation and setup of your order. Depending on the item and your location, this service may require 2 separate appointments. One for delivery & another for installation.

For all delivery methods, the following exceptions will incur an additional fee:

Be sure to inform us when you place your order if you think any of these exceptions apply to you, and we'll walk you through your options and pricing.

All shipping rates are per shipment. Additional costs will apply if your order contains multiple items shipping from different vendors.

Ask us for recommendations to save! If you already placed your order, we will request your approval of any additional charges before proceeding.

Oversized Items with Shipping Upgrades:


Schedule Delivery Date


Once your order leaves the warehouse, you will receive an e-mail with all relevant tracking information.

The freight carrier will then contact you via the phone number you provided at the time of your purchase to schedule a desired delivery date and time window.


Should an issue arise, we will do our best to help you resolve it. But please note that any delays or mishaps during the shipping process are outside of Game Room Shop's control.

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RECEIVING INSTRUCTIONS: Help Us Help You


At Arcade Game Machines, we pride ourselves on outstanding customer service. We want you to feel secure in your decision from the moment you start researching your purchase until the moment you play your first round.

Typically, delivery and installation is smooth and hassle-free. But we want you to know that delays and damages can occur.

If you have a damaged or incomplete delivery, we will do everything in our power to correct the issue for you. In order to do that though, we need your help...

We must operate within the sale and insurance requirements that come directly from the manufacturers, distributors, shippers, and installers.

That means we need you to follow every policy outlined here. If any policies are broken, you will forfeit your right to a return/exchange or refund.

So please, read these policies carefully and reach out to us in advance with any questions you may have. Once the truck is at your doorstep, deliveries move quickly. Take the time now to familiarize yourself with necessary procedure so you know exactly what to do when the time comes.

You will need to be at the delivery address when the driver arrives to accept the package and inspect it for damage.


What to Do When Your Item Is Delivered


Inspect Before Accept (VERY IMPORTANT). Check for:

  1. Exterior damage: Damage to the packaging
  2. Concealed damage: Damage to the item itself
  3. Order Accuracy: Make sure the item received is the exact item you ordered and that all parts are included.

Inspect all sides of each box for any sign of damage (holes, tears, dents, etc.). Open the package & inspect the item(s) inside, if the driver allows.


Delivery Scenarios & Actions to Take


  1. Boxes in Good Shape Without Any Signs of Damage:
    • Action: ACCEPT DELIVERY.
    • Procedure: Take clear photos of the undamaged boxes as evidence. Write "possible concealed damage, pending inspection" before signing.
  2. Boxes with Visible Damage:
    • If Product Appears Okay or Has Minor Damage:
      • Action: ACCEPT DELIVERY.
      • Procedure: Take detailed photos of both the damaged boxes and the product. Write "Damage," noting specific concerns before signing.
    • If Product Appears Beyond Repair:
      • Action: REFUSE DELIVERY. *
      • Procedure: Do not sign without first taking comprehensive photos of the damaged boxes and product.
  3. Boxes & Product Severely Damaged:
    • Action: REFUSE DELIVERY. *
    • Procedure: Open the boxes, inspect the product, and thoroughly document the extent of damage with photos before refusing delivery.

Additional Notes:

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DAMAGES


What to Do If Your Order Is Damaged, Incomplete, or Inaccurate

You must write either “damage” or “Possible concealed damage, pending inspection" before signing & accepting delivery. If this or any of the steps below are missed, you will no longer have any recourse for replacement or refunds. (No exceptions). Please follow the exact instructions in this policy for your protection:

  1. Confirm order accuracy & the number of boxes Make sure all information listed on the delivery receipt matches the number delivered and all are free of damage. Note any inconsistencies before signing.
  2. Take Pictures of all concerns (boxes and item) prior to accepting/refusing delivery.
  3. DO NOT assemble/install/use. ✳️Do NOT complete scheduled installation services. If an installation appointment is set, cancel. If an installer is present, halt installation until next steps are discussed & agreed upon by all parties. Either refuse delivery or note all issues & agreements on the signoff sheet. ✳️Additional visits for re-installation of the damaged parts will incur additional charges. The installer is not responsible to advise or quote the price for re-installation. ✳️We are unable to return/exchange or refund any game piece (damaged or otherwise) once it has already been assembled/installed/used. ✳️Game Room Shop will not be responsible for any installation after the delivery that may result in damages. This includes assembly and disassembly of the product. ✳️Game Room Shop is only responsible for installation services booked and paid via Game Room Shop. If the installer has caused any damages then the customer is responsible to take images while the installation is in progress and share those with Game Room Shop. ✳️To avoid further damages, the customer should abort the installation. Game Room Shop will then work with the installer and the customer to rectify the damage. ✳️GRS will not be responsible for any charges that are incurred by getting the game or personal property fixed.
  4. DO NOT dispose of the damage items or boxes, pallets, crates, etc. ✳️Due to manufacturer and freight insurance guidelines, products must be returned in their original packaging. NO EXCEPTIONS. ✳️We understand keeping boxes and pallets adds clutter to your home or office. But if you throw these items away, you void your right to a return/exchange or replacement of missing parts. Do yourself a favor and hang onto them. ✳️Items are ineligible for return/exchange unless they are in their original packaging.
  5. INFORM us within 24 hours. ✳️Submit photo evidence of the damage, error, and/or missing parts to us through mail. It is imperative to include photos in order to secure a return/exchange or refund. We will respond promptly and get the process started to resolve your issue! ✳️If you do not report damages or incomplete orders within 24 hours, all relevant parties (the manufacturer, distributor, and shipper) consider that you have accepted the item "as is." You then waive all rights to refunds, repairs, or replacements per freight insurance guidelines.
  6. 6. BE PATIENT. ✳️We wish every problem could be fixed with a simple phone call. But unfortunately, that's not always the case. We may need to coordinate with multiple parties. We may need to negotiate on your behalf. These things take time. ✳️Delays can be frustrating, but please do not take matters into your own hands. Attempting to schedule a separate shipment or installation on your own can void our agreements with the manufacturer, distributor, or original shipper / installer. This in turn will void your right to a return/exchange or refund should you be unsatisfied with the service you've scheduled. ✳️So please, be patient. Rest assured that however long it takes, we will continue to work for you and keep you informed.
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SHIPPING INSURANCE


When you purchase from us, your order is automatically covered under our shipping insurance. This means that if your purchase is damaged while in the care of the shipping company – and you follow our "Damages" policy above – the supplier may provide a replacement or refund at no charge to you

If you sign the delivery receipt for the item without noting any damage/missing boxes, you forfeit your shipping insurance. The manufacturer will no longer grant any refund or replacement.

As is common practice with all U.S. shipping carriers (UPS, FedEx, etc.), you must hold onto the damaged item for the duration of the claim. If you dispose of the item before we or the manufacturer provide further instructions, you waive your right to shipping-insurance protection.

We will work to expedite the insurance claim process to the best of our ability. Once the claim is fully processed, you will receive a refund in the amount reimbursed by the shipping company (after deducting two-way shipping charges). If the shipping company denies the insurance claim, we will be unable to issue a refund.

We are happy to answer any questions you may have about shipping insurance. Contact us


INSTALLATION CANCELLATION / REFUND POLICY


The price of professional installation includes various administrative costs in addition to the labor itself. These costs include but are not limited to: order processing, research/vetting/selecting the installer, scheduling, project management, etc.

This policy ensures all parties receive payment for the work performed.

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BACKORDERED ITEMS


We make every effort to ship your product as quickly as possible. However, in times of high volume some products may be temporarily out of stock. For this reason, we have allowed customers to reserve these items by placing a backorder. Order and pay now and we will ship it when it becomes available. We ship all backorders in the order they are received. This means your order will ship out before later orders for the same item placed once the item is in stock. Backorder items can only be ordered on our web site to ensure your place in line.

Do you require prepayment for a backordered Item?
Yes. When you place an order for a backordered item, we process full payment for the item(s) the same as we process payments for in-stock items. Payment guarantees your place in line so you receive the item at the earliest possible date.

When will my backordered item ship?
An estimated shipping time is posted on the item description page. Please keep in mind that all our backorder dates are approximate and are subject to change. Depending on the volume of orders, your place in line, manufacturing and shipping schedules, ship time can be longer than estimated. We cannot guarantee a specific ship date. We will ship backordered items as soon as they are available. Orders are shipped on a first come first served basis.

Will I receive notification when my order ships?
Yes. You will receive an email confirmation when you place your order. You will also be notified by e-mail when your order ships including the tracking number. As a reminder, customers are responsible for tracking the arrival of their order. Game Room Shop is not responsible for e-mail notifications that were not received. Common email problems include misspelled or outdated e-mail addresses, SPAM filtering, host service blocks or the customers’ inability to access their e-mails.

Can I cancel my backorder?
Yes, you can cancel your backorder however, cancelled backorders are subject to a 3% cancellation fee to cover the non-refundable cost the merchant charges our small business. Alternatively, we can switch your order to another item (of equal or greater value) to avoid this 3% fee.

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CUSTOM / MADE TO ORDER ITEMS


Custom Items Include (but are not limited to):

If there is any uncertainty, please request clarification prior to placing your order.

You may request to cancel any time before the item goes into production (excluding Final Sale Brands). Once production on a custom item begins, WE CANNOT ACCEPT CANCELLATIONS OR ALTERATIONS. It’s essential that you confirm all order details (size, color, dimensions, etc.) before placing your order.

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CANCELLATIONS & RETURNS


Your satisfaction is our top priority. As such, we are happy to cancel or adjust any order before it ships or enters production.

Before shipment: You will receive a full refund for a request made within 48 hours from time of purchase, if your order has not shipped. (Note: Lead times are estimates and subject to change based on production and vendor’s discretion). After 48 hours, 3% will be deducted from your refund, to cover the non-refundable merchant fee charged to our small business. Alternatively, we can switch your order to another item to avoid this 3% fee.

After shipment: You will receive a refund for the price of your order (minus cancellation fees) once the warehouse confirms receipt of your returned item. We will attempt to reverse delivery on our end but please refuse delivery if necessary.

You received the item, but it's not working correctly or is missing parts: If the item isn't working correctly, and it does not appear to have been damaged during shipping, file a warranty claim with the manufacturer directly. There should be paperwork inside the original box advising you how to do this. The manufacturer is responsible for any defects or deficiencies with its products.

You physically cannot accept a curbside delivery and refuse the item: The shipping carrier will return it to us. You will be issued a refund (minus cancellation fees) . You can reschedule delivery for a more convenient time or for when you have enough people to help you unload your item from the freight truck. You will be liable for the actual cost of the shipment and any penalty costs the freight line assigns.

You've received the product but you've decided you want to return it: If you receive an item, it is in good condition, but you decide to return it, you can do so only if all of the following requirements are met:

Once the warehouse confirms receipt of your returned item, your refund will be issued, (minus cancellation fees)

You received the wrong item: Please send us an email with images ASAP, within 24 hours. We are an online retailer and will work with our vendor to resolve (at cost of party at fault). While Arcade Game Machines and our vendors are not obligated to offer any monetary compensation, this may or may not be offered for you to keep the wrong item (decision to be made at the vendor’s discretion). To receive a replacement of the correct item, you must first return the wrong item. The same terms & requirements for returning a product above apply.

Be sure that the item(s) you return is professionally packaged and fully insured against damage or loss. We will not issue refunds or credits on any item that is returned with damages inconsistent with the pictures provided or on any item lost in transit.


Right to Refuse


We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.


Cancellation/Refund Fees


Arcade Game Machines is customer-centric and we would never charge you an arbitrary fee. Having said that, when 3rd parties (merchants, vendors, freight carriers, etc.) charge us fees, based on your actions, we must pass those fees to you to protect our small business. Some of these include:

If freight delays, damage, or loss occurs, you agree to allow the carrier and supplier to rectify the issue. We will help expedite a resolution to the best of our ability. If you elect to cancel, cancellation fees will be deducted from your refund.

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BLANKET POLICY


Please keep in mind that the manufacturer policies are constantly changing. We do our best to keep our pages up to date, but it's possible that anything written above is incomplete. We take the manufacturer's most recent policy as law. If that differs from what you see here, please follow their shipping and return policy.

All prices are estimates only & subject to change at any time. While rare, vendors may increase the price after the time of sale. If applicable, you will be notified and provided the option to either accept the new cost or cancel your order.

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